Utility Billing

The function of the Utility Billing Department is to provide customers of the City of Grovetown with prompt and courteous customer service while maintaining an accurate and efficient water billing system. The department is under the direction of Renee Beard.

The Utility Billing Department is located at 103 Old Wrightsboro Rd. Regular office hours are 9 a.m. until 5 p.m. Monday through Friday. Water bills may be paid in person or by mail. For your convenience, there is a drive through window and an after hours drop box. Please DO NOT place cash in the drop box. Acceptable methods of payment are cash, check or money order. The city does not accept credit or debit cards.

Utility Billing accepts applications for new service and processes customer requests to disconnect and/or transfer existing service. We strive to provide stellar customer service in a professional and courteous manner whether it be by phone or in person. The department also:
 

• Accepts water bill payments
• Provides notary service
• Provides copy and fax service
• Issues watering permits
• Issues yard sale permits

Customers should contact the Utility Billing Department to report water leaks, main breaks, water quality problems or sewer related problems at 706-863-4576.
 

Payment Due Date/Late Penalty

Customers are billed monthly for water and sewer services. Payment is due on the 15th of each month; please include the payment stub with payment. After the 15th day, a 10 percent penalty will be assessed on the balance. If payment has not been received by the 20th, your service will be disconnected.

When water service has been discontinued for non-payment of a bill, the full amount of the bill plus a $25 reconnection fee must be paid before service is reinstated.

All unpaid and past due balances will be forwarded to a collection agency and subject to any penalties or fees that apply.