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June 17, 2020 9:00 AM

Georgia Power to offer special payment options for customers during COVID-19

Georgia Power is offering a special payment plan to help customers with past-due account balances accumulated during the COVID-19 pandemic. Customers who enroll will be able to pay past-due balances over a six-month timeframe between October 2020 and March 2021 with no late fees.

The suspension of disconnections has also been extended until July 15 to continue assisting customers through the impacts of COVID-19.

In addition to the special payment plan, Georgia Power is offering customers the following options:

• For customers enrolled in PrePay: Georgia Power customers who are currently enrolled in this plan and have past-due account balances can make payments for current energy usage and have a portion of their payments (25 percent) go toward their outstanding balance. No late fees will be charged if outstanding balances are paid before April 2021.

• For customers enrolled in Residential Service, Nights & Weekends, Smart Usage, FlatBill, Pay-by-Day or Plug-In EV: Georgia Power customers who are currently enrolled in one of these plans and have past-due account balances can switch to the PrePay rate plan by July 15. Customers can sign up with no deposit to take advantage of its special provision for paying outstanding balances with no late fees if paid before April 2021.

“We recognize that our customers across the state have endured an extraordinary burden due to the COVID-19 pandemic,” said Kevin Kastner, Georgia Power vice president of Customer Service. “We appreciate the support of the Georgia Public Service Commission as we work to help our customers navigate through these unprecedented times.”

Georgia Power customers can sign up for a special payment plan at, by logging onto My Account on, or by calling 1-888-660-5890.

You can click the link below for more information regarding Georgia Power's special payment options for customers.

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